Terms of Service

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1. About these Terms

1.1 These Terms of Service (the "Terms") are a legally binding agreement between you and SALESSHURU SOFTWARE SOLUTIONS (OPC) PRIVATE LIMITED, a one person company incorporated under the Companies Act, 2013 with CIN U62099ME2026OPC474283, having its registered office at DL/229 Etape Layout, Sundarkhed Prabhankur, Buldana, Buldhana - 443001, Maharashtra, India ("SalesShuru", "we", "us" or "our").

1.2 These Terms govern your access to and use of GrowthOS and our website at https://www.salesshuru.com/. By creating an Account, joining the Founding List, clicking "I agree" (or a similar button), or using the Service, you confirm that you have read, understood and accept these Terms. If you do not agree, do not use the Service.

1.3 These Terms incorporate the following documents (together, the "Policies"), each of which forms part of your agreement with us:

• Privacy Policy
• Cookie Policy
• Subscription and Billing Terms
• Refund and Cancellation Policy
• Service Access and Delivery Policy
• Contact and Grievance Redressal
• Acceptable Use Policy
• AI Usage and Output Disclaimer
• Builder Brief and Marketing Email Consent and Unsubscribe Terms (coming soon)
• Service Level Agreement (coming soon) (Paid Plans only)
• Data Processing Agreement (coming soon) (business Customers who accept it)

1.4 If there is a conflict between these Terms and a Policy, the more specific document applies to the subject it covers (for example, the Subscription and Billing Terms govern payments), except that nothing in any document limits your rights under the Privacy Policy or applicable law.

1.5 These Terms are published in accordance with the Information Technology Act, 2000 and the rules made under it, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended), to the extent they apply to the Service.

2. Definitions

In these Terms and in all Policies, the following words have these meanings:

• "Account" means the account you create to access GrowthOS.
• "AI Features" means features of the Service that use artificial intelligence or machine-learning models (including third-party models) to generate, summarise or suggest content, such as product requirement documents (PRDs), backlogs, user stories and sprint plans.
• "Authorised User" means an individual whom a Customer allows to use the Service under the Customer's Account or Workspace (for example, a team member).
• "Builder Brief" means our email newsletter of that name.
• "Customer" means the individual or organisation that creates an Account and, where applicable, subscribes to a Paid Plan. If you use the Service on behalf of an organisation, "Customer" means that organisation.
• "Customer Content" means all information, text, files, ideas, prompts and other material that you or your Authorised Users submit to the Service, including Inputs, and all Output.
• "Fees" means the amounts payable for a Paid Plan, as described in the Subscription and Billing Terms.
• "Founding Access" means free access to GrowthOS for Founding List members, from onboarding (planned from 1 November 2026) until paid launch (planned for April 2027).
• "Founding List" means the free sign-up list for GrowthOS, limited to the first 1,000 users accepted. Founding List membership is available only to users in India.
• "Project" means a separate product or initiative set up in a workspace in GrowthOS, with its own ideas, PRDs, backlog and plans. A one-time Setup Fee applies to each Project on a Paid Plan (see Section 9.2).
• "GrowthOS" or the "Service" means our online product-planning workspace for founders and small software teams (covering ideas, PRDs, backlogs and sprints), available at https://growthos.salesshuru.com, together with related websites, software, AI Features, documentation and support.
• "Input" means any prompt, instruction, document or data you provide to an AI Feature.
• "Output" means content generated by an AI Feature in response to an Input.
• "Paid Plan" means a paid subscription to the Service.
• "Payment Processor" means Razorpay, the third-party payment gateway we use to collect payments, or any replacement we notify to you.
• "Personal Data" has the meaning given in the Digital Personal Data Protection Act, 2023 ("DPDP Act").
• "Subscription Term" and "Billing Cycle" have the meanings given in the Subscription and Billing Terms.
• "User", "you" or "your" means any person who accesses or uses the Service, including a Customer and an Authorised User.
• "Workspace" means a collaborative space within the Service in which Customer Content is organised.

3. Eligibility

3.1 You must be at least 18 years old and legally capable of entering into a binding contract under the Indian Contract Act, 1872 to use the Service. The Service is not directed at children (persons under 18). See Section 9 of the Privacy Policy.

3.2 If you accept these Terms on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation, and "you" includes that organisation.

3.3 Customers in India only (for now). GrowthOS is currently offered only to individuals and businesses in India. Paid Plans can be purchased only in Indian Rupees using Indian-issued cards or UPI AutoPay (see the Subscription and Billing Terms).

3.4 You may not use the Service if you have previously been suspended or removed from it by us, or if using it would breach any law that applies to you.

4. The Service and the launch timeline

4.1 Current stage. GrowthOS is in pre-launch. As of the last-updated date above, our planned timeline is:

4.2 These dates are our current plans, not guarantees. We may change them, and we will tell Founding List members by email if a planned date moves materially.

4.3 End of Founding Access. Founding Access ends at paid launch. We will tell you by email in advance, as described in the Subscription and Billing Terms. You will not be charged anything unless you actively choose a Paid Plan and set up payment.

4.4 Early-stage service. During Founding Access the Service may be incomplete, change frequently, contain bugs, or be unavailable at times. Features may be added, changed or removed. Founding Access is provided free of charge and "as is" (see Section 14).

4.5 Changes to the Service. We may improve, modify or discontinue features. If we discontinue the Service entirely, or remove a material feature of a Paid Plan, we will give you reasonable advance notice and, for Paid Plans, a pro-rata refund of prepaid Fees for the unused period, as described in the Refund and Cancellation Policy.

5. Your Account

5.1 You must give accurate and complete information when you create an Account and keep it up to date.

5.2 You are responsible for keeping your login credentials confidential and for all activity under your Account. Tell us immediately at admin@salesshuru.com if you suspect unauthorised use.

5.3 Customers are responsible for their Authorised Users' compliance with these Terms and for managing who has access to their Workspaces.

5.4 Accounts are for the named individual. You must not share login credentials between people; add each person as an Authorised User instead.

6. Customer Content

6.1 You own your content. As between you and us, you (or your licensors) retain all rights in your Customer Content. We do not claim ownership of your ideas, PRDs, backlogs or plans.

6.2 Licence to us. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, process and display Customer Content only as needed to: (a) provide, maintain, secure and support the Service for you; (b) comply with law; and (c) enforce these Terms. This licence ends when the Customer Content is deleted from the Service in accordance with the Privacy Policy, except for copies in backups that are deleted on their normal cycle.

6.3 AI model training. SalesShuru does not use your Customer Content to train or fine-tune AI models. If we ever want to, we will ask for your separate, express opt-in consent first.

6.4 Your responsibilities. You confirm that you have all rights and permissions needed to submit Customer Content, and that it does not infringe anyone's rights or breach any law. If Customer Content includes Personal Data of other people (for example, team members or your own customers), you are responsible for having a lawful basis to share it with us. Do not upload sensitive information (such as financial account details, health data, government identification numbers or passwords) into the Service unless a feature is expressly designed for it.

6.5 Confidentiality of your content. We treat Customer Content as confidential and will not disclose it to third parties except to our service providers acting on our behalf (see the Privacy Policy), as required by law, or with your permission.

7. Acceptable use

7.1 Acceptable Use Policy. You must comply with our Acceptable Use Policy ("AUP"), which forms part of these Terms. In summary, you must not use the Service to host or share unlawful or harmful content (including the categories listed in Rule 3(1)(b) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, set out in full in Section 2 of the AUP), attack or misuse the Service, infringe others' rights, or misuse AI Features.

7.2 Consequences. If you breach the AUP, we may take the enforcement steps described in Section 6 of the AUP. These include removing content, restricting features, suspending or terminating your Account under Section 12, and reporting to authorities where required by law. Breach of applicable law may also expose you to penalties under laws including the Information Technology Act, 2000, the Bharatiya Nyaya Sanhita, 2023, the Bharatiya Nagarik Suraksha Sanhita, 2023 and the Protection of Children from Sexual Offences Act, 2012.

7.3 Periodic reminder. Where required by the IT Rules, we will remind Users of the AUP, and of our right to terminate access for non-compliance, at the prescribed intervals (currently at least once every three months).

7.4 Reporting. To report content or conduct that breaches the AUP, contact our Grievance Officer as described in Contact and Grievance Redressal. To report a security vulnerability, follow our Vulnerability Disclosure Policy (coming soon).

8. AI Features

8.1 AI Usage and Output Disclaimer. Your use of AI Features is governed by our AI Usage and Output Disclaimer, which forms part of these Terms.

8.2 Output may be wrong; review it. Output is generated automatically and may be inaccurate, incomplete or biased. It is a starting point for your own work, not professional advice. You are responsible for reviewing Output before relying on it, sharing it or acting on it.

8.3 Ownership of Output. As between you and us, and to the extent permitted by law, you own the Output generated for you, and we assign to you any rights we may have in it. We take only the limited licence in Section 6.2.

8.4 Providers and training. AI Features use third-party model providers listed in our Sub-processor List (coming soon). SalesShuru does not use your Customer Content to train or fine-tune AI models (see Section 6.3 and the AI Usage and Output Disclaimer).

9. Fees and payment

9.1 Founding List membership and Founding Access are free of charge, and no card or payment details are needed for them. We will not charge you anything unless you actively choose a Paid Plan, see the price and set up payment.

9.2 Pricing structure. Paid Plans consist of a one-time Setup Fee per Project, a monthly subscription fee that includes the first user, and a monthly fee for each additional user. Current amounts are shown on our pricing page at https://www.salesshuru.com/#pricing and at checkout.

9.3 Paid Plans, when introduced, are governed by the Subscription and Billing Terms, including recurring payments through e-mandates processed by our Payment Processor in accordance with Reserve Bank of India (RBI) rules. Refunds and cancellations are governed by the Refund and Cancellation Policy.

9.4 SalesShuru is registered for Goods and Services Tax (GST) with GSTIN 27ABTCS3354C1Z4. Fees for Paid Plans are exclusive of GST, which is added at the applicable rate, shown at checkout before you pay and stated on your tax invoice, as described in the Subscription and Billing Terms.

10. Our intellectual property

10.1 The Service, including its software, design, text, graphics, logos, the names "SalesShuru", "GrowthOS" and "Builder Brief", and all related intellectual property (excluding Customer Content), belongs to us or our licensors.

10.2 Subject to these Terms (and, for Paid Plans, payment of Fees), we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for your internal business or personal purposes during your Subscription Term or period of Founding Access.

10.3 Feedback. If you send us suggestions or feedback, we may use them freely without obligation to you. Feedback does not include your Customer Content.

11. Third-party services

The Service may link to or integrate with third-party services (for example, the Payment Processor, sign-in providers or integrations you choose to enable). Your use of a third-party service is governed by that third party's terms and privacy policy. We are not responsible for third-party services we do not control, but we choose our service providers with care as described in the Privacy Policy.

12. Suspension and termination

12.1 By you. You may stop using the Service at any time. To close your Account or delete your workspace, use the in-app deletion request where available, or email grievance@salesshuru.com. Deletion is currently carried out manually by our team, as described in the Privacy Policy. Cancellation of Paid Plans is described in the Refund and Cancellation Policy.

12.2 By us. We may suspend or terminate your access, with notice where reasonably practicable, if: (a) you materially breach these Terms or a Policy; (b) Fees remain unpaid after the grace period in the Subscription and Billing Terms; (c) we are required to do so by law or by an order of a court or competent authority; or (d) your use poses a security risk to the Service or other Users. Where suspension is not due to your fault, we will refund prepaid Fees for the unused period.

12.3 Data export. Before your Account or workspace is deleted, you may export your Customer Content using the export features in the Service, or ask us for an export at admin@salesshuru.com. After deletion is completed, Customer Content cannot be recovered. Deletion timelines are described in the Privacy Policy.

12.4 Sections 6.1, 8.3, 10, 13 to 16, 19 and any other provisions which by their nature should survive will survive termination.

13. Confidentiality

Each party will keep confidential any non-public information received from the other that is marked confidential or would reasonably be understood to be confidential, use it only for the purposes of these Terms, and protect it with at least reasonable care. This does not apply to information that is public through no fault of the recipient, already known to the recipient, independently developed, or required to be disclosed by law (with prompt notice to the other party where lawful).

14. Disclaimers

14.1 We provide the Service with reasonable skill and care. Except as expressly stated in these Terms and to the extent permitted by law, the Service (and especially Founding Access and any beta features) is provided "as is" and "as available", and we do not give any other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, uninterrupted availability, or accuracy of Output.

14.2 Nothing in these Terms excludes or limits any right you have as a consumer under the Consumer Protection Act, 2019 that cannot lawfully be excluded or limited.

15. Limitation of liability

15.1 To the extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive loss, or for loss of profits, revenue, goodwill or data (except our obligations to protect and restore data under the Privacy Policy), arising out of or in connection with these Terms.

15.2 To the extent permitted by law, our total aggregate liability arising out of or in connection with these Terms and the Service will not exceed the total Fees you paid to us for the Service in the 12 months immediately before the event giving rise to the claim. If you have paid no Fees (for example, on the Founding List or during Founding Access), this amount is nil.

15.3 Nothing in these Terms excludes or limits: (a) liability that cannot be limited by law, including liability for fraud or for death or personal injury caused by negligence; or (b) any right or remedy you have as a consumer under the Consumer Protection Act, 2019 or other applicable law that cannot lawfully be excluded or limited. Sections 15.1 and 15.2 apply only to the extent permitted by law.

16. Indemnity

You will indemnify and hold harmless SalesShuru, its director and personnel from third-party claims, losses and reasonable costs (including legal fees) arising from: (a) your Customer Content; (b) your breach of these Terms or applicable law; or (c) your misuse of Output. We will notify you promptly of any such claim and allow you reasonable control of its defence.

17. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, riots, government action, internet or power failures, or failures of third-party hosting or payment networks, provided it takes reasonable steps to minimise the impact. This does not excuse your obligation to pay Fees for Service actually provided.

18. Changes to these Terms

18.1 We may update these Terms from time to time. We will post the updated version with a new "Last updated" date. For material changes, we will notify you by email or in-app at least 15 days before they take effect, unless the change is required sooner by law or to address a security risk.

18.2 If you do not agree to a material change, you may cancel before it takes effect and, for Paid Plans, receive a pro-rata refund of prepaid Fees for the unused period. If you continue to use the Service after the change takes effect, you accept the updated Terms.

19. Governing law and disputes

19.1 These Terms are governed by the laws of India.

19.2 Talk to us first. If you have a complaint, please contact our Grievance Officer (see Contact and Grievance Redressal). We will try in good faith to resolve any dispute within 30 days of receiving written notice.

19.3 Courts. Subject to Sections 19.2 and 19.4, the courts at Buldhana, Maharashtra, India will have exclusive jurisdiction over disputes arising out of or in connection with these Terms.

19.4 Consumer rights. If you are a "consumer" under the Consumer Protection Act, 2019, nothing in this Section prevents you from approaching a Consumer Disputes Redressal Commission with jurisdiction under that Act, or from using the National Consumer Helpline. Data protection complaints may be made to the Data Protection Board of India as described in the Privacy Policy.

20. General

20.1 Entire agreement. These Terms and the Policies are the entire agreement between you and us about the Service and replace any prior understanding. 20.2 Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, corporate restructuring or sale of assets, with notice to you. 20.3 Severability. If any provision is found unenforceable, the rest remains in effect. 20.4 No waiver. A failure or delay in enforcing a right is not a waiver of it. 20.5 Notices. We may send notices to the email address associated with your Account or display them in-app. You may send notices to admin@salesshuru.com or by post to DL/229 Etape Layout, Sundarkhed Prabhankur, Buldana, Buldhana - 443001, Maharashtra, India. 20.6 Electronic record. These Terms are an electronic record under the Information Technology Act, 2000 and do not require a physical or digital signature. 20.7 Relationship. Nothing in these Terms creates a partnership, agency or employment relationship.

21. Contact

SALESSHURU SOFTWARE SOLUTIONS (OPC) PRIVATE LIMITED CIN: U62099ME2026OPC474283 GSTIN: 27ABTCS3354C1Z4 Registered office: DL/229 Etape Layout, Sundarkhed Prabhankur, Buldana, Buldhana - 443001, Maharashtra, India Email: admin@salesshuru.com Website: https://www.salesshuru.com/ Phone: +91 7775917507 Grievance Officer: Mayuri Deshmukh, Director, grievance@salesshuru.com (see Contact and Grievance Redressal)

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GrowthOS is a product of SALESSHURU SOFTWARE SOLUTIONS (OPC) PRIVATE LIMITED (CIN U62099ME2026OPC474283). Terms of Service v0.4 draft, last updated 8 November 2026.