Contact Us and Grievance Redressal
| Document | Contact and Grievance Redressal page |
| Version | v0.3 (draft; founder decisions of 8 Oct 2026 applied) |
| Effective date | 25 October 2026 |
| Last updated | 8 October 2026 |
1. Who we are
GrowthOS and https://www.salesshuru.com/ are operated by:
SALESSHURU SOFTWARE SOLUTIONS (OPC) PRIVATE LIMITED (a One Person Company incorporated in India under the Companies Act, 2013) CIN: U62099ME2026OPC474283 Registered office: DL/229 Etape Layout, Sundarkhed Prabhankur, Buldana, Buldhana - 443001, Maharashtra, India Director: Mayuri Deshmukh (Director & Founder) Website: https://www.salesshuru.com/ Email: admin@salesshuru.com Phone: +91 7775917507
The name shown on your bank or card statement for GrowthOS payments will be "SALESSHURU".
2. How to reach us
| For | Contact | Response time |
|---|---|---|
| General questions, sales, partnerships | admin@salesshuru.com | Within 2 working days |
| Account access, technical support | admin@salesshuru.com (subject: "Support") | Acknowledgement within 24 hours |
| Billing, cancellations and refunds | admin@salesshuru.com (subject: "Billing", "Cancel subscription" or "Refund request") | Acknowledgement within 24 hours; see the Refund and Cancellation Policy |
| Privacy requests (access, correction, erasure, nomination, consent withdrawal) | grievance@salesshuru.com | Within 30 days; see the Privacy Policy |
| Complaints and grievances (including content reports) | Grievance Officer, below | See Section 4 |
| Security vulnerability reports | security@salesshuru.com | See the Vulnerability Disclosure Policy (coming soon) (acknowledgement within 3 working days) |
| Builder Brief unsubscribe | "Unsubscribe" link in any issue | One-click: immediate; email requests: within 2 working days (see the Builder Brief terms (coming soon)) |
Support hours: 10:00 AM to 6:00 PM IST, Monday to Saturday, excluding public holidays. Emails received outside these hours are handled on the next working day, except that grievance acknowledgements and urgent content-removal timelines run as stated in Section 4.
3. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made under it (including the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended), the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:
Name: Mayuri Deshmukh Designation: Director, SALESSHURU SOFTWARE SOLUTIONS (OPC) PRIVATE LIMITED Email: grievance@salesshuru.com (role-based mailbox that forwards to the Grievance Officer) Phone: +91 7775917507 Address: DL/229 Etape Layout, Sundarkhed Prabhankur, Buldana, Buldhana - 443001, Maharashtra, India
The Grievance Officer is also the person who can answer questions about the processing of your personal data under section 8(9) of the DPDP Act. SalesShuru has not been notified as a Significant Data Fiduciary, so a Data Protection Officer is not currently required (see Section 13.4 of the Privacy Policy).
4. How grievances are handled
4.1 What to include. Your name, the email address linked to your Account (if any), a description of the issue, relevant links, screenshots or transaction/payment IDs, and what outcome you are seeking. For content reports, include the location of the content and why it is unlawful or violates our Terms of Service.
4.2 Timelines.
| Stage / type | Our commitment | Legal basis (as at 8 October 2026) |
|---|---|---|
| Acknowledgement of any grievance | Within 24 hours of receipt | IT Rules 2021, Rule 3(2)(a)(i); Consumer Protection (E-Commerce) Rules 2020 (48 hours) |
| Complaints about content hosted on GrowthOS or violations of the IT Rules | Resolved within 7 days of receipt | IT Rules 2021, Rule 3(2)(a)(i), as amended w.e.f. 20 February 2026 (previously 15 days) |
| Requests to remove information falling under Rule 3(1)(b) of the IT Rules | Acted on within 36 hours | Proviso to Rule 3(2)(a)(i), as amended (previously 72 hours) |
| Content that exposes a person's private areas, shows nudity or sexual acts, or impersonates a person (including artificially morphed images) | Removed or disabled within 2 hours of the complaint | IT Rules 2021, Rule 3(2)(b), as amended (previously 24 hours) |
| Privacy and personal data grievances | Resolved within 30 days | SPDI Rules 2011, Rule 5(9) (one month); DPDP Rules 2025, Rule 14(3) (not more than 90 days, from 13 May 2027) |
| Consumer complaints (billing, refunds, service quality) | Resolved within 30 days | Consumer Protection (E-Commerce) Rules 2020, Rule 4(5) (one month) |
4.3 Automatic acknowledgement. Every email to grievance@salesshuru.com or security@salesshuru.com receives an automatic reply confirming that we have received it, with a reference number or the date and time it was received, and the response timelines above. This is your acknowledgement for the purposes of the 24-hour timeline.
4.4 Who handles your grievance. Our Grievance Officer, Mayuri Deshmukh, personally handles every grievance. SalesShuru is a One Person Company and she is our only grievance, privacy and security contact.
4.5 We will keep you informed of progress and give you a written outcome with reasons. A record of each grievance is kept as described in the Privacy Policy.
5. Escalation
If you are not satisfied with the Grievance Officer's decision, or we do not respond within the timelines above, you may:
- Personal data complaints: complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023, after using our grievance process, through the Data Protection Board of India's official website or app, once available;
- Content-related decisions under the IT Rules: appeal to the Grievance Appellate Committee constituted by the Government of India, within 30 days of receiving the Grievance Officer's communication (https://gac.gov.in/);
- Consumer complaints: contact the National Consumer Helpline (1915, https://consumerhelpline.gov.in/) or file a complaint with the appropriate Consumer Disputes Redressal Commission, including online via e-Daakhil (https://edaakhil.nic.in/);
- Payment disputes: raise a dispute with your bank or card issuer under RBI rules.
6. Legal notices
Legal notices should be sent by email to admin@salesshuru.com and by post to the registered office above, marked "Attention: Director – Legal Notice".
GrowthOS is a product of SALESSHURU SOFTWARE SOLUTIONS (OPC) PRIVATE LIMITED (CIN U62099ME2026OPC474283). Contact and Grievance Redressal v0.3 draft, last updated 8 October 2026.